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Policies

Anagen Guarantee + Redo Policy 

I want you to LOVE your hair. It is the one accessory you wear every single day. If after your appointment you discover something is a little off, if you want something to be a bit different, or if we committed too fast and you want to tone it down a little, PLEASE reach out and let me know. You can give me a call, send me a text, or slide into my DMs within 7 days of your appointment. The sooner I know, the sooner we can get it to be shiny vibrant hair that you’re happy to rock on the daily. 

Please review my updated policies below.  If you have any questions about the following, please ask me and I will be happy to assist you. 

  1. I do not issue refunds. If you are unsatisfied with your hair, I am happy to make adjustments for you. 

  2. Adjustments can be performed within 10 days of your initial service date. 

  3. Adjustments will be full price if you, or another professional, make any adjustments to the cut/color.

  4. Chemical services are only guaranteed if you invest in the recommended shampoo and conditioner from my salon directly.

  5. I will tell you directly if your goal cannot be achieved in one sitting.

  6. If your goal cannot be achieved in one sitting, or if you have box color present in the hair, you will be asked to complete my multi-step color agreement. 

 

Anagen No-Show and Last Minute Cancellation Policy 

Due to the high demand of my skills, I have no choice but to require a credit card to secure all reservations. Credit cards are stored securely and encrypted through trusted booking software. Please give the courtesy of 48 hours' notice for any reservation changes and cancellations. We reserve the right to process the card on file 50% for any changes and cancellations within the 48-hour window. We apply the same policy to no-shows. If you no show repeatedly, the card on file will be charged 100% of the service scheduled at that time. Thank you for understanding. 

Company Return Policy 

I guarantee every product I carry in my salon. During your service, I strive to educate you on how much, how often, and how to apply each product. If you find that the product doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or I am happy to show you how to use the product again! I am unable to issue refunds for products since I will not be able to use them after they’ve been opened. 

New Guest Information

Here is what you need to know for your first appointment:

  1. The salon address is 270 Bobby Jone Expy, Suite 158, Studio 32. Your GPS will probably take you to Walmart. I’m in that shopping center, but farther down toward the Tractor Supply and Sam's Club. The outside of the building I’m in will say Sola Salons.

  2. If you have trouble using the call box to page yourself in, please call or text me when you arrive and I will come let you in. 

  3. Masks are required when receiving a service. 

  4. Due to COVID, the number of people allowed in the suite at one time is also limited. Please don’t bring friends or children with you unless they are also receiving a service, or unless you have told me that they will be with you.

  5. Everything will be cleaned and sanitized before and after your service to keep us both safe.

  6. I am taking cash or card payments at this time.

 

Thank you for booking with me! Please feel free to reach out with any questions. I look forward to seeing you soon.